3 kind of egg vegetable Dish 三王蛋元菜
It's dinner time, so I met up with my family for dinner and we decided to go the Changi Village's Food Centre which was nearest to my home.
It's not the first time we have been here to have a meal, but it will definitely be out last time patronizing this stall. The stall's location is as stated above on the receipt,
Changi Seafood Crab Specialist Blk 3 Changi Village Road #01-63 Singapore 500003
The first time we had out dinner at the exact same stall was about 2 months ago. It was an unpleasant experience because we were bugged constantly to foot the bill throughout the course of our meal. My family and I couldn't even have our meal in peace. So my father questioned about their "bad service", and so their reply was quite acceptable and reasonable as they had incidents with customers who ran off after the meal without paying.
*we are extremely tolerant and reasonable people*
2 other groups of Chinese patrons who were seated at the neighbouring tables were so pissed off with the incessant bugging from the waitress that they paid their bills and stormed off leaving the food untouched on the table. Those food looked expensive, there were shells, prawns, crabs, BBQ sambal stingray and other seafood.
Today's second encounter with the similar service standards, or even worst, really left a horrible impression on me. Yes, they hurried us to foot the bill immediately again upon having done serving the dishes we ordered. If they were so worried, they could have changed the system to paying right after we ordered our food but they didn't. They chose to interrupt in the middle of our meal again.
This action is considered a taboo in chinese customs as it indirectly implies that the stall owner looks down on their customers, and seemingly suggesting that the patrons are poor and they can't pay up or they will run off after having eaten the meal. Now do you understand why the previous 2 groups of chinese patrons left in anger. Their way of customer service is insensitive to the traditional chinese cultures and customs. Ironically, the food stall belongs to a Chinese. Perhaps some modern Chinese.
Apart from the taboo to chinese customs, it's common sense and basic manners and etiquette to not interrupt others when they are having a meal... You learn that in kindergartens!!!
Ok, so my dad looks through the receipt and lo and behold!!!! $15 for a plate of stir fry Chinese spinach with wolfberries. Now my dad questions,
" It says here on the receipt that it's 三王蛋元菜 (a vegetable dish cooked with normal egg, salted egg and century egg).
We are having stir fry vegetable with wolfberries here *points* Did you make a mistake?"
The waitress said, " Oh it's cooked using the essence of the 3 kinds of egg!! So it's still 三王蛋元菜!!"
I was HORRIFIED!! She was lying blatantly before me!! And I retorted, " Do you even see ANY TRACE of EGGS in there?" *stare WIDED EYE at the waitress* So they came up with a new and futuristic way of cooking eggs in their shell and yet squeezed the essence of the egg out or did they change it to hard boiled egg, hard boiled salted egg and hard boiled century egg and reused and kept it in a soup stock??
Please google a picture of a 3 egg spinach dish,and in any vaguest picture you can see the 3 kinds of EGGS!!! (look at the picture I googled right at the top)
She replies, " but the chef says it's 三王蛋元菜, so it is." Yea, someone else might have ordered it but definately not us and we did not order nor ate that dish and we still had to pay up that extra $9 for the bogus dish. And you know what, the Hor Fun which cost only $6 had sliced fish, sotong, prawn and meat. I would have shoved them into their graves if my dad hadn't stopped me. * I have Authorized authoritative power*
The issue here isn't paying the extra money, but how dishonest and unscrupulous these stall holders get now just to cheat the money out of their customers. Remember the Famous Tiger Prawn incident at Novena Food?!
Well, at the least if you want to venture into a service industry which depend heavily on customers, make your customers happy. Only good food won't keep us. Learn the etiquette and be careful of taboos.
*we are extremely tolerant and reasonable people*
2 other groups of Chinese patrons who were seated at the neighbouring tables were so pissed off with the incessant bugging from the waitress that they paid their bills and stormed off leaving the food untouched on the table. Those food looked expensive, there were shells, prawns, crabs, BBQ sambal stingray and other seafood.
Today's second encounter with the similar service standards, or even worst, really left a horrible impression on me. Yes, they hurried us to foot the bill immediately again upon having done serving the dishes we ordered. If they were so worried, they could have changed the system to paying right after we ordered our food but they didn't. They chose to interrupt in the middle of our meal again.
This action is considered a taboo in chinese customs as it indirectly implies that the stall owner looks down on their customers, and seemingly suggesting that the patrons are poor and they can't pay up or they will run off after having eaten the meal. Now do you understand why the previous 2 groups of chinese patrons left in anger. Their way of customer service is insensitive to the traditional chinese cultures and customs. Ironically, the food stall belongs to a Chinese. Perhaps some modern Chinese.
Apart from the taboo to chinese customs, it's common sense and basic manners and etiquette to not interrupt others when they are having a meal... You learn that in kindergartens!!!
Ok, so my dad looks through the receipt and lo and behold!!!! $15 for a plate of stir fry Chinese spinach with wolfberries. Now my dad questions,
" It says here on the receipt that it's 三王蛋元菜 (a vegetable dish cooked with normal egg, salted egg and century egg).
We are having stir fry vegetable with wolfberries here *points* Did you make a mistake?"
The waitress said, " Oh it's cooked using the essence of the 3 kinds of egg!! So it's still 三王蛋元菜!!"
I was HORRIFIED!! She was lying blatantly before me!! And I retorted, " Do you even see ANY TRACE of EGGS in there?" *stare WIDED EYE at the waitress* So they came up with a new and futuristic way of cooking eggs in their shell and yet squeezed the essence of the egg out or did they change it to hard boiled egg, hard boiled salted egg and hard boiled century egg and reused and kept it in a soup stock??
Please google a picture of a 3 egg spinach dish,and in any vaguest picture you can see the 3 kinds of EGGS!!! (look at the picture I googled right at the top)She replies, " but the chef says it's 三王蛋元菜, so it is." Yea, someone else might have ordered it but definately not us and we did not order nor ate that dish and we still had to pay up that extra $9 for the bogus dish. And you know what, the Hor Fun which cost only $6 had sliced fish, sotong, prawn and meat. I would have shoved them into their graves if my dad hadn't stopped me. * I have Authorized authoritative power*
The issue here isn't paying the extra money, but how dishonest and unscrupulous these stall holders get now just to cheat the money out of their customers. Remember the Famous Tiger Prawn incident at Novena Food?!
Well, at the least if you want to venture into a service industry which depend heavily on customers, make your customers happy. Only good food won't keep us. Learn the etiquette and be careful of taboos.
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